With decentralized networks, AI systems, and cloud infrastructure reshaping how industries connect, it has become clear that communication is the real backbone of digital transformation. As blockchain drives transparency and decentralization in finance and data exchange, artificial intelligence is quietly transforming how people and organizations collaborate in real time. Both technologies share a common goal, making global systems smarter, more efficient, and more trusted.
That shift is taking hold far beyond crypto or fintech. It is influencing how everyday business happens, from customer support to internal collaboration. At the center of that evolution is net2phone, a Newark-based company that has built its reputation on helping businesses communicate across continents.
Founded in 1990 and now a subsidiary of IDT Corporation (NYSE: IDT), net2phone was among the early pioneers of Voice over IP. Today, it has grown into a global provider of unified communications and contact center solutions, serving more than 400,000 users in over 160 countries. By operating on IDT’s global network backbone, the company offers the reliability and performance needed to keep businesses connected in real time.
As the digital economy expands, communication tools have taken on a new strategic importance. While blockchain technology ensures that transactions and identities are verifiable, AI is helping ensure that human interactions are meaningful, efficient, and secure. net2phone’s focus on AI-enabled communication sits squarely within this new landscape, using intelligent automation to make business interactions faster, clearer, and more context-aware.
Its flagship products, UNITE and uContact, have become key platforms for companies adapting to hybrid work and omnichannel engagement. UNITE combines voice, video, chat, and collaboration in a single platform that uses AI to enhance video quality, capture insights from meetings, and improve overall productivity. uContact, the company’s contact center platform, enables businesses to engage customers across multiple channels within one streamlined interface. The result is a communication ecosystem that keeps teams and customers aligned no matter where they are.
In 2025, net2phone introduced two new AI-based innovations that push that vision further. AI Agent, a customizable digital assistant, can manage sales, support, and administrative tasks across channels, using contextual understanding to resolve issues and automate repetitive work. Coach AI, the company’s most recent platform, focuses on empowering people rather than replacing them. It analyzes calls, meetings, and emails in real time, offering personalized coaching and feedback to improve how teams communicate and collaborate. For organizations with remote or distributed workforces, it acts as a virtual mentor, helping teams stay connected, consistent, and effective.
“Our vision is to elevate every business conversation,” said Zali Ritholtz, Chief Operating Officer at net2phone. “Coach AI turns everyday interactions into opportunities for continuous improvement, empowering teams to work smarter and serve customers better.” Jonah Fink, President of net2phone, described the technology as “a bridge between human connection and AI-powered optimization. This is the next evolution of business communications.”
The company’s latest developments come at a time when AI is becoming a foundational layer of the digital economy. While blockchain has shown that data can be distributed securely, AI is showing that intelligence can be distributed thoughtfully, embedded in the workflows and tools that people already use. Both trends reflect a growing push toward systems that are not just connected, but adaptive. net2phone’s integration of AI into communication software mirrors this evolution, creating solutions that understand context, provide insight, and improve outcomes in real time.
As businesses enter the final stretch of 2025, many are looking to combine automation with authenticity. net2phone’s expanding suite of AI-driven tools, including UNITE, uContact, AI Agent, and Coach AI, is designed for that balance. By applying machine learning to the rhythms of everyday work, the company helps organizations communicate more intelligently without losing the human element that defines customer and employee relationships.
From decentralized ledgers that secure transactions to AI systems that enhance conversation, the technologies shaping this decade share a common mission: to make digital interaction smarter and more trustworthy. net2phone’s innovations demonstrate that even as the tools change, the goal remains to help people connect, collaborate, and build stronger relationships in a world that is becoming more digital by the day.
This industry announcement article is for informational and educational purposes only and does not constitute financial or investment advice.
