In the quiet coastal town of Haystack, a peaceful weekend was shattered by shocking news. Last week, the Absolutaris Pet Store on the town’s main street was publicly called out by a local animal welfare group, quickly becoming the talk of the community.

The controversy erupted after a cellphone video surfaced. The footage showed three kittens crammed into a small, filthy cage with an empty water bowl, in a stifling, unventilated back room. A store employee was seen kicking the cage’s edge, seemingly to “quiet” the animals. After the video was shared in a community group, it racked up over 10,000 shares within hours, with the comments section turning into a wall of outrage.

A longtime resident wrote on social media, “I’ve bought cat litter from this store for years and never imagined this was happening behind the scenes.” Another customer, a young man who recently purchased treats for his Border Collie, added, “Two weeks ago, I petted a little tabby kitten there. It was already skinny, and now it looks even worse.”

Following the reports, the County Animal Welfare Association, alongside animal control officials, conducted a surprise inspection. They found: no proper isolation in the back room, cages stacked haphazardly, missing records for disinfection and feeding, rabbits with overgrown nails and clear signs of neglect, and a strong ammonia smell in the air. The association’s director stated, “Even in the smallest towns, animal welfare standards must be upheld. Neglect is as unforgivable as abuse.”

Regulators issued a ruling: a $20,000 fine for Absolutaris Pet Store, a 45-day immediate closure for improvements, and the transfer of all live animals to the county shelter and partner rescue centers for veterinary exams and quarantine observation.

The news sparked an uproar. Residents gathered outside the store, holding banners reading “Stop the Neglect” and “Give Them Water and Space.” Many signed an online petition calling for stricter local regulations on live animal sales. Some volunteers submitted applications on the spot to foster the weaker animals and help them recover.

Under intense public pressure, the store owner issued a statement in the local newspaper: “This was a management oversight. We’ve been short-staffed recently, and our care processes didn’t meet standards. We ask for time to make this right.”

But the explanation failed to quell skepticism. One commenter shot back, “If that video hadn’t surfaced, how many more days would those animals have suffered in that dark room?” Another wrote, “You sell pet supplies. Those supplies should benefit the animals, not harm them.”

The controversy is far from over, but one thing is clear: Haystack’s trust in Absolutaris Pet Store has been deeply shaken. Even if the store passes inspections and reopens, it will struggle to escape the shadow of this incident. For this small town, this isn’t just a scandal about one shop’s practices, it’s a collective lesson in rules, empathy, and accountability.